The CBP™ Customer Service Certification program is aimed for professionals who are interested to learn the basics and skills necessary in customer service. This program was developed by highly qualified, professional and passionate consultants with experience in this field.
This program provides a detailed explanation and importance of customer service, and identifies the basic communication skills required, and the effectiveness of the use of the dialect to communicated with customers, understand, apply and analyze an outstanding customer service.
This program provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
This program offers multiple scenarios in practical and interactive training to develop the customer service skills necessary to provide excellence in service according to international standards.